[ad_1] The reverse reckoning of UX design. 3 key design capabilities of the AI era “These goofy little AI models need our help!” …this was one of my biggest insights from a user test last week. From the outside, it looked just like a traditional usability test, featuring an upbeat researcher (that’s me), an unknowing […]

[ad_1] User counts aren’t the most crucial thing to summarize: emotions are Photo by Andrea Piacquadio: https://www.pexels.com/photo/woman-sitting-on-chair-while-leaning-on-laptop-3791136/ “There’s no point in fixing anything. I’d rather you rebuild this whole stupid application.” A user spoke bitterly, sounding like he’d given up on making things better. We often see a wide range of emotions when we test […]