The perfect delivery tracker is about saying less and showing more | by Rita Kind-Envy | Feb, 2024

[ad_1] A content design comparison of 10+ status trackers, including DHL, Amazon, FedEx, USPS, Farfetch, and Shein. Pearl of Searching by Nicholas Roerich (1924) “Hey there, your order is ready for pick-up!” — probably some of my favorite words in the world. As an irrecoverable shopaholic and content designer, I’ve been looking at shipment trackers […]

Customer Experience 3.0 is here. Digital transformation removed the… | by Alex Klein | Feb, 2024

[ad_1] Experience 1.0: centered around human employees Perceived value = Partnership – Control Experience 1.0 was based in the physical world — with interactions centered around human employees. In this model, human employees partnered with customers at every step along the way — functionally and cognitively — to support the holistic experience. However, perhaps naively, […]

How to make your design stories focused on your user’s perspective | by Kai Wong | Feb, 2024

[ad_1] Design storytelling should be from the user’s perspective, not yours Photo by Greta Hoffman: https://www.pexels.com/photo/a-woman-being-interviewed-by-a-reporter-7859553/ “I don’t work for [this company]. I work for the users.” This quote, by a Lead Product Designer to the CEO, helped illustrate a subtle shift we always need to keep in mind when communicating about our users. Design […]

Maira Kalman on How to Live with Remorse and Wrest from It Defiant Joy in Living – The Marginalian

[ad_1] Each time we have tried to elevate ourselves above the other animals by claiming singular possession of some faculty, we have been humbled otherwise: Language, it turns out, is not ours alone, nor is the use of tools, nor is music. Elephants grieve, octopuses remember and predict, crows hold grudges. Perhaps one day this […]